1Return Eligibility

You may request a return if:

• You received a damaged blouse/outfit piece
• You received the wrong color, size variation, or design
• The product has a structural/embroidery stitching defect
• The order was delivered in an incomplete condition

To be eligible for a return:

• The request must be made within 7 days of delivery
• The product must be unused, unwashed, and in original condition
• All tags, labels, and packaging must be intact
• Alteration notes or custom stitched items follow separate terms below

2Non-Returnable Items

Returns will not be accepted for:

• Products damaged due to customer mishandling / rough trial
• Items showing perfume/sweat/makeup marks or wash wear
• Products without original packaging or tags
• Custom-altered/tailored blouses beyond standard alterable margins
• Clearance or final sale ethnic picks

3Return Process

To initiate a return:

1. Contact our customer support desk via WhatsApp or Email
2. Share your Order ID along with clear unboxing photos/videos
3. Our boutique verification team reviews your claim
4. Once approved, reverse pickup or dispatch instructions are shared

4Refund Policy

After receiving and inspecting the returned piece at our center:

• Approved refunds are processed within 5–7 business days
• Refunds credit directly to the original payment / UPI / bank account
• Processing duration varies per banking/UPI partner norms

For Cash on Delivery (COD) orders, refunds are processed via UPI ID or direct bank transfer upon shared details.

5Exchange Policy

We facilitate size or design exchanges exclusively for:

• Damaged or defective pieces
• Incorrect variant/color dispatched by us

Requests must be raised within 7 days of delivery, subject to stock/size availability.

6Order Cancellation

Orders can be cancelled before dispatch status confirmation.

Once dispatched/out for delivery, cancellations are restricted; post-delivery standard return eligibility applies if criteria match.

7Damaged or Incorrect Products

Report damaged, defective, or incorrect items within 48 hours of delivery.

Required proof for quick processing:

• Order ID
• Clear photos/video showing the defect/wrong item
• Outer courier label & packaging snapshot

8Shipping Charges

• If return/exchange results from our error (wrong/damaged piece), reverse shipping is covered by us
• For standard policy exceptions/eligibility, logistics fee applicability is communicated by support